FAQs

Who do I contact for Administrative Assistance?
Contact Amy Crouch at a.crouch@uky.edu
Who do I contact to get an access code to the lab?
Contact Amy Crouch at a.crouch@uky.edu
Who do I contact to get a copier/printer access code?
Contact Amy Crouch at a.crouch@uky.edu
Who do I contact for IT / Network Assistance?
Contact the IT Team at help@netlab.uky.edu or any of the IT Staff members via phone/email/in person. More details here
Who do I contact for after-hours building access?
Contact William Marvel at marvel@netlab.uky.edu
Who do I contact for building maintenance issues?
Contact Amy Crouch at a.crouch@uky.edu
How do I use the HP Laserjet 506 (benatar.netlab.uky.edu) printer located in the Copier room?
All Netlab-managed machines should already have the printer installed on them. If it is missing don't hesitate to get in touch with the IT Team for assistance.
If you have Administrator access to your machine, use the links below to download the printer driver.
For a Linux machine, Click Here
For a Mac machine, Click Here
For a Windows machine, Click Here
If you need help, please email us at help@netlab.uky.edu
How do I change my Netlab password?
You can securely change your Netlab password online at https://pass.netlab.uky.edu . This page is accessible only from within the UK Campus Network.
How do I access my e-mail with a mail client configured for IMAP?
It is possible to access your mail using IMAP clients. The information to set up your client follows.

Incoming IMAP Server: imaps.netlab.uky.edu
User name: <your-normal-username>
Your Email address: <your-normal-username>@netlab.uky.edu
Use secure connection (SSL): Yes
Port: 993
If you plan to use Alpine as your email client, then you can use this sample config for your pinerc file
If you plan to use Mutt as your email client, then you can use this sample config for your Muttrc file
How do I access my e-mail from the web?
It is possible to access your mail using the web interface at https://webmail.netlab.uky.edu
What is the default outgoing mail server? How do I set it up?
The information to set up your client follows.
Outgoing Mail Server
SMTP Server        : mail.netlab.uky.edu
Username       : <your netlab username>
Security option       : Use STARTTLS
Authentication method: "Normal Password"
When you try to send an email you will be asked for your netlab password.
How do I access my Netlab Machine on the private network?
Use the University of Kentucky's VPN software to access a netlab Linux/ Windows Machine. Follow these instructions